Returns & Exchanges

At ROKA, we stand by our high-performance gear and offer a 30-day trial period to ensure your equipment meets your athletic demands. If you are not completely satisfied with your purchase, we offer easy returns and exchanges for all eligible products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to download and print a prepaid shipping label, ensuring all original tags and packaging are included with your gear.

• 3.
  Package and Ship

  Securely pack your items in the original shipping box or a similar protective container and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and processes your return, your refund or exchange will be issued within 5-7 business days.